SpaceXY stands out in a competitive market, and this step-by-step guide explains exactly how to make the most of it. Whether you are a newcomer or an experienced player, understanding the platform’s features, bonus structure, and payment processes will help you play smarter. This guide covers everything from account creation to handling withdrawal delays, ensuring a smooth experience from the start.
Prerequisites
Before you begin, ensure you have the following ready:
- A valid email address and a strong password (at least 12 characters with mixed case, numbers, and symbols).
- A device with a modern browser (Chrome, Firefox, Safari, or Edge) – no specific app is required.
- A payment method – credit/debit card, e-wallet (Skrill, Neteller), or cryptocurrency wallet (Bitcoin, Ethereum).
- Proof of identity – a clear photo of your passport or driver’s license for verification (KYC).
- A stable internet connection (at least 5 Mbps for smooth gameplay).
- You must be of legal gambling age in your jurisdiction (usually 18 or 21).
Account Setup
- Visit the homepage and click the green “Sign Up” button in the top-right corner.
- Enter your email address, create a password, and select your preferred currency. Agree to the terms by checking the box.
- Verify your email – click the link sent to your inbox. If it doesn’t appear within 5 minutes, check your spam folder.
- Complete your profile – add your full name, date of birth, residential address, and phone number. Use exactly the same details as on your ID.
- Set up two-factor authentication (2FA) for extra security – scan the QR code with an authenticator app like Google Authenticator.
- Go to the cashier and make your first deposit (minimum typically €20/$20). Choose your payment method and enter the amount.
- Claim your welcome bonus – select the offer you want (e.g., 100% match up to €200) and activate it before playing.
Important: After depositing, always check your bonus inbox to confirm activation. If the bonus does not appear, contact customer support with your deposit ID.
App & PWA Guide
This casino does not have a dedicated app in the Google Play or Apple App Store, but it offers a fully mobile-optimised website and a Progressive Web App (PWA). You can install the PWA directly from your browser for a near-native experience. Here is how:
- Open the casino website in Chrome or Safari on your smartphone.
- Tap the browser menu (three dots in Chrome, share icon in Safari) and select “Add to Home Screen”.
- Give the shortcut a name (e.g., “Space Casino”) and tap “Add”.
- Launch the PWA from your home screen – it will open in full-screen mode and load faster than the mobile browser.
Watch our quick video walkthrough of the PWA installation process for visual guidance. The PWA supports all games, deposits, and withdrawals, and pushes real-time notifications for bonuses.
Maximising Your Bonus
To get the most value from your welcome bonus, you must understand the wagering requirements. Most offers have a 35x wagering on the bonus amount. For a 100% match bonus up to €200, let’s walk through a concrete example.
Worked Example:
- Deposit: €100
- Bonus received: €100 (100% match)
- Wagering requirement: 35x the bonus = 35 × €100 = €3,500
- Maximum bet allowed: €5 per spin/hand
- Game contribution: Slots 100%, table games 10%
If you play only slots (100% contribution), you need to wager €3,500 before you can withdraw any winnings from the bonus. The formula is: Wagering = Bonus × Multiplier. With €100 bonus at 35x, you need to place bets worth €3,500. If you play blackjack (10% contribution), each €10 bet only counts as €1 toward the requirement, making it much slower.
Tip: Choose high-RTP slots (96% or above) and always check the bonus terms for game restrictions and maximum bet limits. A good strategy is to make several smaller deposits rather than one large one, to spread out the wagering load.
Insider Advice: Handling a Delayed Withdrawal
If your withdrawal request takes longer than the advertised processing time (usually 24–72 hours for e-wallets, 3–5 business days for cards), follow these steps:
- Check your email and account messages for any missing documents – delays often occur due to pending KYC verification.
- Contact live chat support first – they can see the status of your request and may release a pending withdrawal manually.
- If live chat is unavailable, send an email to support@[casino].com with your withdrawal ID and a clear description of the delay.
- If no response within 48 hours, escalate by requesting a callback or contacting the casino’s complaint department. Most reputable sites resolve these within 72 hours.
- As a last resort, file a dispute with the licensing authority (e.g., Curacao eGaming). However, always try to resolve through the casino first.
Note: Winnings from Curacao-licensed casinos may be subject to local income tax in your country, unlike MGA-licensed sites. Check your local tax laws and consult a professional if needed.
FAQ
How do I claim my welcome bonus?
After making your first deposit, go to the “Promotions” section and click “Activate” on the welcome offer. You can also contact support if the bonus does not trigger automatically.
What payment methods are accepted?
Major credit cards, Skrill, Neteller, PayPal, and Bitcoin are accepted. Processing times vary – e-wallets are instant, cards take 1–3 days, and crypto usually under one hour.
Can I play on my phone without downloading an app?
Yes, the website is fully mobile-optimised and works in any browser. You can also install the PWA for a faster experience, as described in the guide above.
How long do withdrawals take?
For e-wallets, the casino processes within 24 hours, and the funds arrive almost instantly. Bank transfers and cards take 3–5 business days. Crypto withdrawals are typically processed within 2 hours.
Is my personal information safe?
Yes, the casino uses 256-bit SSL encryption and requires 2FA. All transactions are secure, and your data is never shared with third parties.
By following this guide, you can confidently set up your account, claim the best bonuses, and handle any hiccups along the way. Remember to play responsibly, set a budget, and always verify the terms before depositing. Enjoy your time at the tables and slots!